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    Will owning one of your handbags change my life?

    Yes. If by changing your life you mean looking more chic and fashionable than ever before while carrying your Nella Bella handbag.  If that’s not what you mean, then no, no it will not change your life. But you’ll probably be happier.

    Does the Nella Bella online store ever have sales?

    Online shopping was set up in order to serve our clients that don’t have easy access to a retailer that carries our bags, or clients who would like a specific color or style of handbag that retailers in their area don’t carry. Our website policy is to sell the current season always at full price.  Older seasons may be on sale but for limited quantities and subject to availability.

    Do you ship to where I live?

    Nella Bella ships within Canada only. Unfortunately at this time, we do not ship to international addresses.

    How do I check my order status?

    You will see on-screen and receive via e-mail an order confirmation number after purchasing from the Nella Bella online store. Please use this confirmation number when you contact Nella Bella’s Customer Care. 

    Can I modify my order after it has been placed online?

    All we want is for you to be happy! So if you wish to modify or cancel your order, please email us at info@nella-bella.com as soon as possible so that we can try to accommodate your request before the order has been processed and shipped.

    What is your return policy?

    Returns and exchanges are accepted on merchandise within 15 days of receipt for items in their original condition that HAVE NOT BEEN USED, ALTERED OR DAMAGED and with ALL tags attached. The Return or Exchange procedure must be followed. PLEASE NOTE: Shipping charges are non-refundable.

    How can I reach you, and can we be friends?

    Absolutely, we’d love to be friends with you!  We can talk about bags or shoes, what you did this weekend or what so and so said about what’s his name…whatever you want! You can reach us via email at info@nella-bella.com, or if you want to get more personal you can call us Monday through Friday, 9:00AM to 5:00PM (Eastern Standard Time) at 1.416.340.9884. If one on one phone time is taking it a little too fast for you, you can anonymously creep on our Facebook group (Nella Bella), or finally, if you want to keep it old school you can write to us at Nella Bella, 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8.